btk24's Privacy Policy

btk24 ("we", "our", "platform") places the highest importance on the privacy of users in Bangladesh. This privacy policy explains what information we collect about you when you register, log in, or use any service on btk24, why we collect it, how we use it, and how we keep it secure. This policy applies to all services, websites, and applications of btk24.

By using our platform, you are considered to have accepted the terms of this privacy policy. If you have any questions, please contact us.

1. Types of Information Collected

btk24 may collect the following categories of information in order to provide its services:

1.1 Registration and Identity Information

When you create an account on btk24, we collect your name, date of birth, email address, mobile number, and any other identifying information you provide. Government-issued identity document information may also be collected for age verification (21+).

1.2 Financial Information

We collect information about your payment method to process deposits and withdrawals. This may include bKash, Nagad, or Rocket account numbers. We never store your full bank PIN or password.

1.3 User Activity Information

We automatically collect information about which games you play, how much time you spend, bet amounts, and your win/loss history. This helps with responsible gaming monitoring and service improvement.

1.4 Technical and Device Information

Your IP address, browser type and version, operating system, device identifier, and website usage logs are automatically stored. This information is used to prevent fraud, ensure security, and maintain platform performance.

1.5 Cookies and Tracking Technologies

btk24 uses cookies and similar technologies. Cookies are used to remember your preferences, maintain sessions, and analyse site usage. You can disable cookies from your browser settings if you wish, though this may limit some services.

2. Purpose of Data Collection

We use your information for the following legitimate purposes:

• To create, verify, and manage your account;
• To process deposits, withdrawals, and other financial transactions;
• To verify age (21+) and confirm identity;
• To manage applicable bonuses, cashback, and promotional offers;
• To provide customer support — in particular 24/7 live chat support in Bengali;
• To prevent fraud, money laundering, and other illegal activities;
• To identify at-risk behaviour under the responsible gaming programme;
• To improve platform security and performance;
• To meet applicable legal obligations.

3. Disclosure and Sharing with Third Parties

btk24 does not sell your personal information to third parties for commercial purposes. However, information may be disclosed in the following cases:

3.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, identity verification, technology infrastructure, and customer support. These partners are given access only to the information needed to perform specific tasks and are contractually bound to maintain confidentiality.

3.2 Legal Obligations

We may be required to provide information to regulatory authorities or law enforcement agencies if required by a court order, government directive, or applicable law.

3.3 Business Transfer

If btk24's business undergoes a merger, acquisition, or asset sale, user information may be considered a transferable asset — but always subject to the terms of this policy.

4. Data Security Measures

btk24 applies industry-standard technical and organisational measures to ensure the security of your information:

• SSL/TLS Encryption: All data transmissions are conducted over encrypted channels.
• Encrypted Storage: Sensitive information is stored in encrypted form.
• Access Controls: Only authorised personnel can access the information they need.
• Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.
• Fraud Monitoring: Automated systems are active to detect unusual activity.

However, no method of transmitting information over the internet is completely secure. We strive to ensure the highest level of protection, but absolute security cannot be guaranteed.

5. Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal obligations thereafter. Financial transaction records are retained for specific periods in accordance with applicable law. Information that is no longer needed is deleted securely.

6. User Rights

Every user registered on the btk24 platform enjoys the following rights:

To exercise any of the above rights, please contact us by email at: [email protected]. We will process your request within a reasonable timeframe.

7. Protection of Minors' Information

btk24 strictly provides services only to those aged 21 and above. We do not knowingly collect information from any minor. Age verification is mandatory during the registration process. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.

8. International Data Transfers

Our servers and service provider partners may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that it will be processed while maintaining the security standards described in this policy.

9. Third-Party Websites

If links to third-party websites are displayed on the btk24 platform, btk24 is not responsible for the privacy policy of those websites. We advise that you read the privacy policy of any third-party site before using it.

10. Marketing Communications and Consent

If you have given consent to promotional communications at the time of registration or at any point afterwards, we may send you bonus offers, new game notifications, and relevant information. You can withdraw this consent at any time from your account settings or by contacting us.

11. Responsible Gaming and Data Use

Information about your gaming behaviour is reviewed as part of the responsible gaming programme. If our system identifies at-risk behaviour, we may take necessary steps for your wellbeing — such as self-exclusion options or deposit limit settings. Visit our Responsible Gaming page to learn more.

12. Changes to This Policy

btk24 reserves the right to update this privacy policy from time to time. If significant changes are made, we will notify you via your registered email or through a notification on the platform. Updated policies will be considered effective from the date of publication. Continued use of the platform will be considered acceptance of the updated policy.

13. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team will process your request as promptly as possible.